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Temporary Customer Operations Support Specialist

Temporary Customer Operations Support Specialist

  • Location

    London, England

  • Sector:

    Supply Chain

  • Job type:

    Contract

  • Salary:

    £150 - £200 per day

  • Contact:

    Claire Shipman

  • Contact email:

    claire.shipman@1st-executive.com

  • Salary high:

    200

  • Salary low:

    150

  • Job ref:

    JM131_1635171861

  • Published:

    about 1 month ago

  • Duration:

    4-months

  • Expiry date:

    2021-11-24

  • Startdate:

    ASAP

  • Consultant:

    #

One of the world's most recognizable FMCG Organizations has an urgent requirement for an interim Customer Operations Support Specialist.

This is an initial 4-month contract offering between £150-£200 p/d inside IR 35.

Duties

The Customer Operations Support will support the team of Customer Operations Leads, who are the front line Supply Chain representatives, managing the day-to-day Supply Chain & customer fulfilment process into our valued customers. This involves the execution of tasks involving logistics, compliance to trading terms & demand management across all of our channels, including major grocers, convenience, wholesale & the on trade. This role will collaborate internally with the Commerical teams; being sat in the Cross functional selling teams & within the working day cycle. These end-to-end processes from order capture to fulfilment include both delivery through others & self.

The Customer Operations Support will assist the Customer Operations Leads in partnering the On Trade & Off Trade National Account Controllers & National Account Managers as well as Demand Planning, Logistics, Customer Service and numerous other stakeholders.

Skills

  • Significant CPG/FMCG supply chain experience
  • Exceptional ability to build and maintain genuine relationships
  • Holistic skill set across all Global Supply Chain & Procurement pillars as well as a track record of leading process improvements
  • High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
  • Demonstrated brilliant execution to impeccably high standards
  • Deep personal accountability for great performance
  • Strong end to end supply chain FMCG understanding, alongside high levels of numerical acumen and attention to detail
  • Experience of working with diverse teams indirectly
  • Experience in governance, brand change, manufacturing, logistics and planning preferrable
  • 2 -3 years of CPG/FMCG experience
  • Degree level qualification

This is an urgent requirement so if it is of interest please apply immediately and contact claire.shipman@1st-executive.com to find out more.