Role: IT Service Management Lead

Location: West Midlands/NW

Remote/Hybrid: Largely remote, with occasional office time to manage the team and meet stakeholders

Salary: Up to £80k

This is a Senior IT Service Management role within a leading professional services group that will see you interfacing extensively with C-Suite and the broader senior leadership team (SLT). Leading teams you will be the primary face of IT Service Delivery and will transform and drive the ITSM function within the client, with ServiceNow being the core tooling. The role spans multiple business units and companies within the group and will see you interfacing across all.

At its simplest, the three core areas of the role:

1. Managing hardware and Software requests from the business via Service Now tickets and then overseeing the process to fulfil these via the internal team or our supply chain partner
2. The role is responsible for ensuring standardised processes for each request type and managing the team/supply partners to deliver these against our SLA
3. Ongoing optimisation of the above

Requirements:

• Strong ITSM experience
• Ideally experience of creating new systems policy and process and implementing best practice
• Extensive exposure with SLT a demonstrable skill set of senior stakeholder management, especially where creating new global processes
• Understanding of hardware, software, supply chain dynamics and Service Now
• Ability to closely manage cadence around ticket management and tracking/reporting
• Continuous improvement, ability to identify opportunities for enhancement and implementing practical solutions
• Automation and outsourcing of tasks
• Effective team leadership

If interested, please apply ASAP