One of the world's largest and most innovative biotech organizations is looking for an experienced Service Now Consultant, with proven familiarity of working on successful deployments of Service Know in a dynamic global project environment.

This role is an excellent opportunity for a driven individual to work within a large, complex Transformation programme, leading the delivery of one of the key technology solutions.

This is an initial 6-month interim contract offering £500-£550 p/d. The role will be predominantly remote working but will require some travel to the Watford office.

The Service Now Consultant will be responsible for working with a number key stakeholders and third parties to successfully deliver the changes to Service Now Platform. In addition to managing and executing the project level plans to achieve the overarching programme delivery. The Incumbent will play a key role in understanding the status, risks and issues at the project level and then reporting this into the overall programme.

Responsibilities:

• Define the detailed scope of work, objectives and success criteria for the project in collaboration with technology work stream lead, business lead and key business stakeholders.
• To collaborate with the Business Lead, technology work stream lead and 3rd party implementation team to deliver the defined scope. Running the meetings to discuss design topics, review and update project plans and change requests, presenting them to senior management during project lifetime
• To closely monitor the project, to ensure it remains on track, meet deadlines, stay under budget, and develop according to the plan, highlighting issues and managing solutions supported by RAID logs.
• To use proven experience & knowledge of Service Now deployments to constructively challenge and guide aspects like Customer Experience, Service Now form design and case routing.

If this opportunity is of interest please contact Claire.shipman@1st-executive.com to find out more.