Head of Business Process Outsourcing - London
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Location
London, England
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Sector:
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Job type:
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Salary:
£70000 - £90000 per annum + excellent benefits
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Contact:
Jack Williams
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Contact email:
jack.williams@1st-executive.com
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Salary high:
90000
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Salary low:
70000
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Job ref:
J12443_1549610954
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Published:
about 5 years ago
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Expiry date:
2019-03-10
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Startdate:
ASAP
Our client, a market leading, global, Financial Services organisation, and recognised market-leader are looking to recruit a Senior Procurement & Supplier Management professional. This is a fantastic opportunity for you to take primary responsibility for managing the contractual agreement with a newly appointed global outsource (BPO) partner!
Role:
- You will manage the contractual obligations of the newly mobilised global BPO agreement, with a footprint spanning more than 40 countries.
- You will a team of direct reports in support of your objectives.
- You will ensure the performance of the BPO provider, in line with defined Service Level Agreements (SLAs).
- You will ensure that contract is executed in accordance with our clients risk, governance and compliance policy and procedures
- You will lead all formal governance reviews of contractual performance, both on a monthly and quarterly basis (supporting key Procurement and Operational stakeholders)
- You will play a key role supporting in-life contract changes, driving an agenda of ongoing performance improvements, whilst ensuring contractual performance in line with contractual P&L targets
Experience:
- Demonstrable Commercial Contract and Supplier Management experience for large, complex Outsourcing arrangements (ideally BPO)
- 'Blue-Chip' career profile, with evidence of working in a complex, international, matrix organisation
- Demonstrable experience of leading high performing teams
- Excellent communicator, with gravitas to engage and influence 'CXO' level stakeholders
- Excellent academic profile; ideally Degree qualified